Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At ALDRICH, we aim to make delivery simple, reliable, and transparent. Please review the information below before placing your order.

Processing & Dispatch

All orders are processed after payment confirmation.

Handling time: 1–2 working days
Dispatch days: Monday to Friday (excluding UK bank holidays)

Orders placed outside business hours will be processed on the next working day. A confirmation email will be sent once your order has been dispatched.

UK Shipping

We deliver across the United Kingdom using trusted courier services.

Estimated delivery times (after dispatch):

Standard Delivery: 2–4 working days
Next Day Delivery: Available on eligible orders if selected at checkout

Please note that delivery timeframes are estimates and may vary during busy periods.

International Delivery

ALDRICH offers shipping to selected international destinations.

Estimated delivery times:

Europe: 5–10 working days
Worldwide: 7–15 working days

All customs duties, VAT, and import taxes are the responsibility of the customer.

Delivery Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free delivery promotions on qualifying orders.

Tracking

Tracking information will be provided once your order has been dispatched (where available). Customers are encouraged to monitor shipment updates to stay informed about delivery progress.

Delivery Responsibility

ALDRICH remains responsible for your order until it has been successfully delivered to the address provided at checkout, in accordance with UK consumer protection laws.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.

To assist us, please include:

Your order number
Photos (if applicable)
A brief description of the issue

We will investigate and resolve the matter as quickly as possible.

Address Accuracy

Customers are responsible for providing accurate delivery details. ALDRICH is not liable for failed deliveries due to incorrect or incomplete address information.